We are happy to announce that our engineers are close to finishing Asterisk and SugarCRM integration bridge application. The good part is that it is going to be released in Open Source. OSSCube Voice seamlessly integrates your Asterisk Based calling system. Now you can receive calls and place outgoing calls from within SugarCRM. Features of this application are:
Outbound Calls
Click on any phone number in SugarCRM and your call will be established on Asterisk, this will open a new pop up window without going away from the current screen. From here you can:
- Log of the call will be maintained in SugarCRM
- New call, activity can be scheduled
- Recording of the call can also be maintained in SugarCRM
Inbound Calls
- Multiple inbound calls can be received
- Inbound calls routing logic can reside in Asterisk or SugarCRM (Some customizations will be required here)
- On receiving inbound call, a pop up window will come giving you details of the account and history (depending upon what you want to see in the inbound call screen some modifications will be required.)
