Increasing the functionality of SugarCRM with a plethora of modules that are available is what makes SugarCRM what it is today.
Among others, the ever-growing VoIP user base who are looking at full integration with Asterisk for dialing and CTI (Computer telephony integration) purposes can gain from our full SugarCRM - Asterisk integration service. OSSCube's version of VoiceRD/Asterisk integration for SugarCRM provides added features for call logging, call recording, on call note taking, and scheduling of follow up meetings and calls.
At OSSCube, we have added significant value to our clients' telephony system by integrating SugarCRM with Asterisk or Switchvox. Our SugarCRM integration service with Asterisk or Switchvox will provide you full-proof tele-communication system that will solve your all tele-tracking needs and also help you accomplish your desired goals in real-time. Major benefits you will get include:
- Deliver excellent customer service by phone by managing outgoings and incoming call.
- Get better reporting on call statistics
- Provide you powerful data on agent, team performance, call levels and real time reporting throughout the day
- Display call screen pops (caller's name) for inbound calls
- Quick access to latest notes and related notes
- Register caller ID's to sugar contacts & accounts on the fly
- Save time on each call, increase call time minutes and reduce overheads
- Reduce over-all budget on telephony system
Contact us today for SugarCRM Telephony integration, and let our experienced and knowledgeable engineering staff help you in SugarCRM Asterisk or Switchvox integration.
