SugarCRM Asterisk Integration

OSSCubeCRM helps companies of all sizes and shapes integrate their best-in-class telephony system with SugarCRM. We have added a significant value to our clients' telephony system by integrating SugarCRM with Asterisk or Switchvox.

We take care of the following SugarCRM Asterisk Integration challenges:

• With high volumes of customer calls, I need an Asterisk solution that could be tightly integrated with my SugarCRM system with features such as Call Routing, Screen Pops and Geographical scheduling
• Can my Asterisk based calling system be integrated with separate module for mapping PBX data (extension number, login details and notification) for each SugarCRM user?
• I have highly customized business processes, the Outbound and Inbound calls should be routed through SugarCRM.
• Can I record the Notes and Audio and attach to the Contact within SugarCRM application with features like Recording (Start, Pause, Stop) the Audio and Hold actions on the call?

Integration for winning customer experience

Our SugarCRM integration service with Asterisk or Switchvox will provide you full-proof tele-communication system that will solve all your tele-tracking needs and also help you accomplish your desired goals in real-time. With our expert integration service, we have helped clients:

• Reduce call handling time from several minutes down to seconds per call and minimize overheads
• Deliver excellent customer service through phone by managing outgoing and incoming call
• Get better reporting on call statistics
• Provide powerful data on agent, team performance, call levels and real time reporting throughout the day
• Display call screen pops (caller's name) for inbound calls
• Quick access to the latest notes and related notes
• Register caller ID's into sugar contacts & accounts on the fly
• Reduce over-all budget on telephony system
• Ability to scale for future growth plans

In addition, our clients have realized added features of call logging, call recording, on call note taking, and scheduling of follow up meetings & calls by integrating SugarCRM’s functionality with Asterisk’s capability.

Key engagement

The client based in Mauritius provides online medical consultation to patients. To provide improved patient consultation service, the client sought for call integration with their CRM system. OSSCubeCRM helped client in integrating SugarCRM with Asterisk with various features such as pop alert for consultant, caller identification, patient details including history in SugarCRM and ability to call directly to customer through CRM. We also did SMS integration for Purchase of Consultation Cards directly or through Agent automatic PIN generation.

Start with a free quote & Proof of Concept (POC) today!

Don’t just take our word for it, make sure you speak with our experts as well. We would require a quick demo of your system and your integration objectives to come back to you with a free quote & time estimates. What’s more?  We can actually demonstrate a SugarCRM Asterisk Integration project as a Proof of Concept!