What sets OSSCube apart is not just the technical proficiency or our in-depth domain experience, but our support to our customers for fast technical issue resolution. You can opt for the level of support you deem right according to you or your organization's need. Our premium support includes access to our in-house experts 24 x 7 x 365. You may choose any of the support packages below according to your needs:
Standard Support: Purchasing Sugar Professional or Sugar Enterprise automatically includes the Standard Support level for technical issue resolution. Sugar Express customers receive 3 support cases per year with the option of purchasing additional cases online. This package is sufficient for getting Sugar Professional up and running.
Extended Support: Offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for Sugar Enterprise and Sugar Professional customers for an additional fee.
Premium Support: Offers SugarCRM's highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage SugarCRM deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where Sugar Professional or Sugar Enterprise is a mission critical application.
Additionally, Sugar Express Support includes online support with the ability to submit three (3) cases per year. Additional cases are available for purchase online.
